Get in Touch
We'd love to hear from you. Whether you have a question about our platform, pricing, partnerships, or anything else, our team is ready to answer all your questions.
How Can We Help?
Choose the best way to reach us based on your needs
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible.
Support Hours
24/7 Emergency Support
Available via WhatsApp for urgent matters
Expected Response Times
Emergency Support
For urgent order issues or platform emergencies outside business hours
WhatsApp Emergency LinePlease use this only for genuine emergencies
Department Contacts
Reach out directly to the right team
Sales & Partnerships
For pricing, enterprise solutions, and business partnerships
sales@modonexpress.comOur Offices
Visit us at one of our locations across Saudi Arabia
Headquarters - Dammam
Building 8384, Al Amir Muhammad Ibn Fahd Branch Road, Al Firdous District, Dammam 34251
View on MapHeadquarters - Dammam
Building 8384, Al Amir Muhammad Ibn Fahd Branch Road, Al Firdous District, Dammam 34251
Frequently Asked Questions
Quick answers to common questions
To register, click the 'Sign Up' button on our homepage. Choose whether you want to register as a buyer or seller, then complete the registration form with your business details. Sellers will need to provide additional documentation for verification.
We accept various payment methods including credit/debit cards (Visa, Mastercard, Mada), bank transfers, and Apple Pay. For large B2B orders, we also offer invoice-based payment terms for verified businesses.
We currently deliver to all major cities across Saudi Arabia including Riyadh, Jeddah, Dammam, Makkah, Madinah, and more. Shipping to other GCC countries is available for select sellers.
We offer a 14-day return policy for most products. Items must be in their original condition. To initiate a return, go to your order history and select 'Request Return'. Refunds are processed within 5-7 business days.
To become a seller, you must be a registered Saudi manufacturer or authorized distributor. Apply through our 'Sell on Modon Express' page, submit required documents (CR, VAT certificate, etc.), and our team will review your application within 3-5 business days.
Yes! Our platform is designed for B2B transactions. Many sellers offer tiered pricing based on order quantity. You can also negotiate custom pricing by contacting sellers directly through the platform.
Once your order is shipped, you'll receive a tracking number via email and SMS. You can track your order status in real-time through the 'My Orders' section of your account or by entering the tracking number on our tracking page.
We use industry-standard encryption (SSL/TLS) and comply with Saudi PDPL regulations. We offer two-factor authentication (2FA), and all payment data is processed through PCI-DSS compliant payment processors.
