Terms of Service

Welcome to Modon Express, a B2B e-commerce marketplace connecting manufacturers and buyers in Saudi Arabia.

These Terms of Service ("Terms") govern your access to and use of the Modon Express platform, including our website, applications, and related services.

You accept these Terms when you register an account, click to accept, or otherwise use any part of the platform.

We may update these Terms from time to time. Continued use after an update constitutes acceptance of the new Terms.

• You must have legal capacity under Saudi law to enter into binding contracts.
• Businesses must hold valid commercial registration (CR) and any required licenses for their activities.
• We may request verification documents (e.g., CR, VAT certificate, licenses) and may suspend accounts that fail verification.

Account holders are responsible for all activities under their credentials.

• Orders are offers; acceptance occurs when confirmed by the Seller (or by us if we act as facilitator).
• Pricing, taxes, shipping, and fees are shown at checkout or in order confirmations.
• Payments may be processed by our PSP partners; you agree to their terms and to provide accurate billing details.
• Invoices and receipts will be issued electronically. Keep records for compliance purposes.
• Cancellations, returns, or modifications follow the applicable policy or mutual agreement between Buyer and Seller.

We may charge commissions, subscription fees, or service fees for certain features.

• Applicable fees will be displayed before you commit to a transaction or plan.
• Fees are non-refundable unless explicitly stated otherwise.
• We may set off unpaid fees against payouts or suspend services for non-payment.

Our processing of personal data is governed by our Privacy Policy and Saudi PDPL.

By using the platform, you acknowledge that data will be processed as described in the Privacy Policy, including security, retention, and rights mechanisms.

• You will comply with applicable laws (commerce, tax, AML/CFT, sanctions, product regulations).
• You will provide documentation reasonably requested for KYC/AML, tax, or regulatory compliance.
• We may suspend or terminate access to comply with legal obligations or enforcement requests.

The platform is provided on an "as is" and "as available" basis.

We do not guarantee uninterrupted service, error-free operation, or that listings are accurate or available.

Except as required by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

• To the extent permitted by law, we are not liable for indirect, consequential, or punitive damages, or lost profits/revenue.
• Our aggregate liability for any claim relating to the platform will not exceed the fees you paid to us in the 6 months preceding the event giving rise to the claim.
• Nothing limits liability for fraud, willful misconduct, or any liability that cannot be limited under Saudi law.

You agree to indemnify and hold Modon Express, its affiliates, and personnel harmless from claims, damages, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, violation of law, or infringement of third-party rights.

• You may stop using the platform at any time. Some obligations (e.g., payment of due fees, confidentiality, IP) survive termination.
• We may suspend or terminate access for breach of these Terms, non-payment, suspected fraud, legal requests, or security reasons.
• Upon termination, platform access may cease and we may retain records as required by law (e.g., tax/AML retention).

1. Contact us first to resolve issues in good faith using the contact details below.
2. If unresolved, disputes will be subject to the jurisdiction of the competent courts of Riyadh, Saudi Arabia, unless mandatory law provides otherwise.
3. We may offer mediation or arbitration options in the future; if so, details will be provided before application.

Nothing restricts your statutory rights under applicable Saudi law.

These Terms are governed by the laws of the Kingdom of Saudi Arabia, without regard to conflict of laws principles.

We may update these Terms to reflect changes in our services, legal requirements, or business needs.

When we make material changes, we will update the "Last Updated" date and may provide additional notice (e.g., banner, email).